These terms and conditions govern the way in which we supply services to you, including any online training subscription plans.
Please read these terms carefully before you sign up with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. All rights not expressly granted in these terms are hereby reserved.
You agree to review this agreement periodically to ensure that you are aware of any amendments to this agreement, which may be made at any time.
About us & Contacting us
We are Oxley Façades LTD, trading as an online training provider, a company registered in England and Wales with company number 12352080 and registered the registered address is 27 Ashcott Avenue, Leicester, LE4 0ER.
Grant of Licence
In consideration of your payment, we hereby grant you a licence to use the subscribed online training (“the Services”). This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms.
This licence is personal to you and cannot be shared or exchanged with others.
We develop, distribute and maintain the Services and will also provide you with log in details. We will also manage your access to the Services and provide support to you, where necessary.
You shall not copy, modify, transmit, distribute or in any way exploit the Services or any other copyrighted materials provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Services or any other copyrighted materials.
We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.
Access to Materials
The starting date of your access to the Service(s) is deemed to be the date of subscription. We will attempt to contact you 5 days prior to the expiry date to inform you of this. It is the responsibility of the subscriber to ensure that all training content has been completed within the allocated time period. If you do not think this will be possible, then extensions of time are available for purchase at an additional cost.
We will take all commercially reasonable steps to provide you with uninterrupted access to the Service. However, your access may be restricted from time to time for reasons beyond our control. Such reasons include force majeure events, power outages and actions from computer hackers and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased Internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take commercially reasonable steps to restore your full access within a reasonable period of time. ‘Commercially reasonable’ in these terms shall mean reasonable efforts taken in good faith, without an unduly burdensome use or expenditure of time, resources, personnel or money.
Our joint aim is to provide training and materials of the highest quality. As such, improvements or changes to the Services or any other materials may occur at any time without prior notification in order to ensure that they are up to date and accurate.
Where your access to the Services is restricted for any of the above reasons, we may provide you with a free extension of time at our sole discretion.
Pricing & Payment
You agree to provide payment for the Services in the stipulated currency and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region. Please note that we must receive your payment in full before providing you with access to the Services.
Your payment includes the licensing of the Services for a limited period of time that is appropriate for the online training content. We are unable to provide a refund if you fail to complete the content within the allocated time, except at our absolute and sole discretion.
We reserve our right to review and change the pricing of any of our Services. This will not affect Services that have already been subscribed.
Where Services are delivered to you immediately, you will not have the right to change your mind. In other cases, you may change your mind within fourteen (14) days of purchase, so long as materials have not been provided to you, downloaded, streamed or otherwise accessed. If you do wish to cancel, please contact us via email.
It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Services is inhibited due to insufficient system requirements.
We may restrict your access to the Services if you breach these terms, including without limitation:
- A failure to make any payment due to us; or
- Failure to provide accurate information that is necessary for us to provide the Services to you
In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the Services will be restricted.
This is a summary of your key legal rights. For more detailed information, you can visit www.adviceguide.org.uk or call 03454 04 05 06, or if based outside the United Kingdom, we recommend you review your local statutory rights.
Under the laws of the United Kingdom, the Services must be as described, fit for purpose and of a satisfactory quality. If the Services are faulty, then you are entitled to ask for a rectification and if the fault cannot be fixed, or it has not been fixed within a reasonable time and without significant inconvenience, then you can get some or all of your money refunded.
If you can show that the fault has damaged your device and that we have not used reasonable care and skill, then you may be entitled to compensation.
All rights, title and interest in intellectual property rights relating to the Services including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by Oxley Façades. While you may utilise the intellectual property, you understand that there shall be no transfer of ownership of the same.
Nothing that you see or read in the Services may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.
All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.
Loss or Damages
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will happen or if we are both aware it might happen, such as where you have discussed the possibility with us during the subscription process.
We are not liable to you in any way for any indirect, special, incidental, punitive or consequential damages of any character, including without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract or any and all other commercial damages or losses.
We do not exclude or limit our liability to you in any case where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our Services.
If the Services damage your device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice, following installation/download instructions, or having in place the minimum system requirements as advised by us.
Our liability to you for any damage to your computer system or loss of data resulting from the downloading of content is limited to the amount you have paid for the Services. In no event shall we be liable for damages in excess of this sum.
You need our consent to transfer your rights under these terms to someone else. We may not agree to this as these terms grant a licence for your benefit only.
Nobody else has any rights under these terms – they are between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of these terms’ illegal, then rest will continue in force.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by and construed in accordance with the laws of England and Wales and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.
This was last updated in October 2022.